FAQS

FAQS

Have a question? We have an answer.

Adams makes it easy for you to pay your bill online, by phone, dropbox, or mail. Visit our Pay My Bill page for complete details and to learn how to sign up for autopay and never miss a payment!

If your trash is not picked up on your regular collection day, and the container was placed out by 6 am, notify us by phone at (850)-537-3282 or use our Contact Us Form by 4:00 pm the next business day. Leave your cart out as our trucks will occasionally run late because of weather or vehicle issues.

Adams Sanitation observes the following holidays:

New Year’s Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day

Customers will receive a phone call and email a week in advance of these holidays to provide updates on the adjusted pick-up days. We will adopt a sliding schedule the week of a holiday so that no customer goes without two trash pick-ups in a week. We appreciate your understanding!

If you consistently have more trash than one trash cart can hold, you can request a second can for $10 more per month. Complete our Contact Form to request a second can. 

Each account includes one free bulk pick-up per month Read our bulk policy at the link below. We will take up to three items from your curb, as long as they are within our bulk guidelines! After you put your bulk items out for disposal, you can expect them to be gone within three days! 

We will also collect bulk items placed by the can that are small and light enough (50 lbs or less) for our drivers to load without injuring the driver or the truck.

View our Bulk Waste Infographic.

Adams provides our customers with 95-gallon cans and for our Okaloosa County senior citizens, we offer a 65 gallon can. 

Non-seniors can request up to two, 95-gallon cans.

For residents of Okaloosa County that do not select e-billing, bills are mailed mid-month and are due on the 1st.

Santa Rosa Residents will receive e-bills only. 

Visit our Pay My Bill page to learn more about payment options including setting up autopay. 

Place leaves in your 95-gallon trash can or bag them and place them by the can and we’ll make them disappear. We will take away limbs no larger than 6 inches in diameter and 4 feet long. Bundles of limbs set in or by the trash can should be no more than 3 feet in total diameter.

View our Yard Waste Infographic.

We offer an optional every other week recycling program for an additional $5 per month in Okaloosa County residents and $6 per month for residents of Santa Rosa County. Visit our Recycling page to learn more about this program. Or, stop by our 24/7 recycling drop-off station at our Baker office. Drop your recycling items in our recycling containers anytime, day or night, for free. All recycling items collected in Okaloosa County and Santa Rosa are taken to the Emerald Coast Utility Authority in Pensacola. For a complete list of what is acceptable and what is not, visit their website at https://ecua.fl.gov/live-green/recycling

Our Baker office is a drop-off location for (during business hours only) battery and cell phone recycling. Rechargeable batteries accepted include lithium-ion, nickel-cadmium, nickel-metal hydride, and small sealed lead-acid. We can also accept small single-use batteries such as AA, AAA, 9V, C, D, and button cell batteries. Small hand-held electronics with integrated rechargeable batteries, such as cell-phones, may also be dropped off. Limit 2 lbs. per customer per month.

If you have a persistent bear buddy in your neighborhood we can outfit your cart with two bear-locks that help deter hungry bears from messing with your trash. This is a one-time charge of $20. If we have to replace the lock(s), you are not charged again.

If you are a senior household (2 people or less and 65 or older) in Okaloosa County you qualify for our senior discount! Contact us today to sign-up and get a $4.00 per month discount on your bill. We will also deliver a smaller, more manageable 65-gallon trash can. The smaller can still holds plenty of trash but is a bit easier to handle than our 95-gallon cans.

*Senior Citizen rate and 65 gallon carts are currently not available for Santa Rosa customers. 

We are not permitted to pick-up Hazardous Waste as defined by Okaloosa County, which includes needles and other red-bagged medical waste. Arrangements can be made for the disposal of hazardous waste by contacting Okaloosa County at 850-609-6168. More information is available on the Okaloosa County website at

http://www.co.okaloosa.fl.us/pw/environmental/hazardous-waste

And at the Santa Rosa County website: 

https://www.santarosa.fl.gov/DocumentCenter/View/570/Santa-Rosa-County-Waste-Disposal-Information-PDF

We are now offering FREE notary service to our valued customers. Visit our Baker office during business hours and Ashley will be glad to help you with your document(s). (Not available at the Santa Rosa Office at this time)

Contact Us

Having trouble finding an answer to your question?

Please call us at 850-537-3282 or submit your question using our Contact Us form.