Frequently Asked
questions
frequently asked questions
GENERAL INFORMATION
I'm in the City of Crestview, where can I get pick up information?
Please go to our City of Crestview Information page for pick up days, reminders, and more!
What is the holiday schedule?
Adams Sanitation observes the following holidays:
New Year’s Day
Memorial Day
The Fourth of July
Labor Day
Thanksgiving Day
Christmas Day
You can find more information on our Resources page. We will provide more information during the week of an approaching holiday on how we will conduct trash pick up.
When is my bill due?
Adams Sanitation customers are billed monthly. Bills are sent on the 15th of each month and are due on the 1st of the following month—about two weeks after you receive it!
For example, your March trash bill will arrive in your inbox from Noreply@adamssanitation.com by February 15th.
Visit ourPay My Billpage to explore payment options and learn how to set up autopay.
What time do you pick up my trash?
All of our customers (except for our customers in the town of Jay) are subscription customers, and our list of new customers continues to grow everyday. As a result, your trash pickup time may change periodically to accommodate new customers on the route.
To account for these adjustments, we ask that you have your Adams Sanitation trash cart out by the road no later than 6 a.m. on your pickup day. Setting your trash out by 6 a.m. ensures timely pickup and helps us keep the roads clear during busy hours.
How do I report a missed pickup?
If your trash cart was placed out by 6 a.m. on your regular collection day and was not picked up, please notify us at (850)-537-3282 or by using our missed pick-up form found here. Missed pick-ups are typically scheduled within 24 hours of submitting the form. Reports made on weekends will be scheduled for the next business day. We also ask that you leave your cart out until we confirm if your stop was missed. Sometimes, we’re just running a little behind due to weather, vehicle issues, or other delays—but we’ll make sure you’re taken care of regardless
Do you offer recycling?
We offer an optional every other week recycling program for an additional fee. All recycling items collected in Okaloosa County and Santa Rosa are taken to the Emerald Coast Utility Authority in Pensacola. For a complete list of what items are and aren’t acceptable recycling materials, visit their website.
What is the bulk trash policy?
For bulk collection, please schedule through the Adams Sanitation App for a fee.
What is your Hurricane Policy?
Adams works to make sure our employees and our customers are safe and taken care of during natural disasters. We will communicate our plan prior to any storm.
Can I get an extra cart?
If you consistently have more trash than one trash cart can hold, you can request an extra cart for more per month. Complete our Contact Form to request an additional trash cart.
trash guidelines
Can I use my own trash carts to put out trash for the pickup?
Unfortunately, we’re unable to empty personal trash cans. Only Adams Sanitation carts are compatible with our trucks’ hydraulic system, which helps us safely and efficiently empty carts while protecting our waste hauling professionals.
If you need an extra trash cart, we can provide one for an additional fee.
Please fill out this form for an additional cart if you require another cartor give us a call at 850-537-3282
Can I get rid of yard waste?
We do accept yard waste for pickup, with some conditions.
Leaves should either be placed in your trash cart or bagged and placed by the cart!
We’ll collect branches up to 6 inches in diameter and 4 feet long. Bundle branches and set them by or in the trash cart, keeping bundles no larger than 3 feet in total diameter.
We offer this yard waste pickup free of charge once per month for all customers! Each pickup includes up to 10 bags of leaves and four bundles of branches.
Do I need to bag trash outside of my cart for you to pick it up?
Trash can easily scatter if it’s not left bagged by the curb, and unfortunately, we can’t collect all the debris that might blow around the neighborhood.
While trash inside your cart doesn’t need to be bagged, any trash outside the cart must be bagged. That said, it really helps us out if you bag the trash inside your cart too! Bagging inside the cart keeps everything contained and reduces the chance of loose trash escaping from the truck.
Where and how should I put my cart out for pickup?
Please place your trash cart at the nearest public right of way to your home, with the handles facing the road. This setup helps us collect your trash quickly and efficiently. Setting your cart out at the right location and angle ensures that we don’t miss you on our twice-weekly pickup days.
After pickup, our team will return your cart to the curb at a 90º angle from its original position—this way, you’ll know your trash has been collected and is on its way to the Santa Rosa County Landfill.
