Our new late payment policy
Why we have a late payment policy
Unfortunately, from time-to-time people accidentally forget to pay us for our services – it happens! People aren’t perfect.
At the same time – we need to make sure that our customer service representative, jumpers and drivers are paid. They do the hard work every day that is necessary to keep high-quality trash service in our area a possibility. For that reason, we have put together this timeline and policy, so that we can be reasonable about late payments, while still making sure we can compensate the boots-on-the-ground who make trash pickup happen everyday!
Without further ado, here is our timeline!
Payment Timeline for Adams Sanitation Customers
15th of the month before a bill is due – This is when we send out our bills to our customers, which are due on the first of the following month. So, if a bill comes to your email on the 15th of April, it would be due on the 1st of May.
3rd of the month the bill is due – At this point, the bill is two days past due – we will send out a reminder that the bill will be late as of the fifth of the month via text message and email.
5th of the month: last day to pay before a late fee is applied – All payments made before 11:59 PM on the fifth will be considered on time.
6th of the month: Late fee is applied and reminder is sent out – At 12:00 AM on the sixth, the bill is officially late, and a late fee of $4.50 is applied to the account that is late. We will send out another text and email to the customers who are officially late on the sixth of the month letting them know their bill now has a late fee attached to their payment.
7th of the month – another reminder – We will send out another reminder to the people who have missed payment via text and email. This reminder will let people know that we will suspend service to their home and add a $10 suspension fee to their account if the account is not settled by the 10th of the month.
10th of the month : Account is officially suspended – If the account is not paid up by the 10th of the month, the account will be suspended and at $10 suspension fee will be added.
25th of the month: Account is cancelled – At this point, the account with Adams Sanitation will be officially cancelled. Should the customer want to start service with us again, they will have to re-pay a cart delivery fee, submit another deposit and pay a previous cancellation fee of $10.50.
Christopher Saul is the Chief Marketing Officer for Adams Sanitation. When he isn’t slinging hot garbage from the keyboard – he is spending time with his family. He also likes to watch his SMU Mustangs play football and basketball.
BIG NEWS! Okay, big for us! We can officially bring twice weekly trash service back to South Santa Rosa County and compete on the open market. Hours ago, Judge Dickey overturned an emergency injunction sought by Waste Pro that had temporarily paused the permit awarded to Adams by the Santa Rosa County Commission. More importantly, Judge Dickey made her ruling “with prejudice” resolving the matter permanently.
Santa Rosa County Board of County Commissioners – 2022 On September 8th, Commissioner Dave Piech and the rest of the Santa Rosa County Commission have a big decision to make. The commission could restore your right to pick your trash company – regardless of whether or not you live in north or south Santa Rosa County. We’ve got a stake in this. We admit that! Our business stands to benefit from the restoration of the free market. But this doesn’t mean ending the improper agreement would be the wrong thing to do. Thankfully, Commissioner Piech says he wants to listen to you. That, ultimately, the people should decide. He said as much in a town hall debate earlier this year. Arguments Against Giving Adams A Permit There are a couple of good arguments against ending this improper franchise in south Santa Rosa County. The point has been made that there will be more trash trucks on the roads. Some have argued (we don’t know how many some is, but we’ll entertain it) will lead to overcrowding on the roads and a lower quality of life for south end citizens. Not only that – the county attorney said voting to give us a permit would get Santa Rosa County sued! Those are decent arguments, here are ours. An Adams Sanitation Truck that’s ready to roll into South Santa Rosa County (Again). Arguments For Giving Adams Sanitation A Permit You can ask our legal guy – Nathan – if you put six lawyers in a room, you’ll get six different opinions. More than that, The County Attorney has a fiduciary responsibility to protect the actions of the board – both past and present. He’s the attorney for the commissioners, not the citizens. It means he is responsible for keeping the commissioners and the past and present decisions as risk-free as possible. The attorney is simply doing his job by telling the commissioners that the County might get sued. In reality, the buck stops with the commissioners – not the attorney – they are responsible to you and are empowered by their position to vote their conscience. Additionally, the county attorney has warned voting to end the exclusive contract with Waste Pro means… Waste Pro will sue the county! But, if they vote us down, we’ve proven – at least five times – that we’ll go to court to protect peoples’ rights in Santa Rosa County. So, really, it’s only a matter of who will be suing Santa Rosa County after September 22nd – and if the commission wants to do the right thing for the people of Santa Rosa County. The reality is that no matter what decision gets made, there will likely be more litigation… they don’t call it the trash wars for nothing. If the County is going to get sued, shouldn’t it get sued for doing the right thing on September 22nd? Finally, after we introduced competition into the market – everyone can agree – the quality of service whether from us or from Waste Pro – improved. Competition, whether through a legitimate bidding process – (a step skipped by the County when awarding Waste Pro a new bid franchise), or through the open market, is better and fairer for everyone. Government shouldn’t rip peoples’ rights from them. And if the County is going to close the free market, it has the obligation to replace it with a fair and open competitive bidding process. September 22nd gives the commission a chance to make things right. Ask Commissioner Piech – and all of the commissioners – to do the right thing by sending a note that explains this argument at the link below. We’ll write out the bullet points, but we need your help to ensure justice is served. Click below to email YOUR commissioners – we’ll take care of the rest. September 22nd gives the commission a chance to make things right. Ask Commissioner Piech – and all of the commissioners – to do the right thing by sending a note that explains this argument at the link below. Junior Jumper Beau Boyles picks up the trash at a dump site near Crestview Sign the Petition