Our new late payment policy
Why we have a late payment policy
Unfortunately, from time-to-time people accidentally forget to pay us for our services – it happens! People aren’t perfect.
At the same time – we need to make sure that our customer service representative, jumpers and drivers are paid. They do the hard work every day that is necessary to keep high-quality trash service in our area a possibility. For that reason, we have put together this timeline and policy, so that we can be reasonable about late payments, while still making sure we can compensate the boots-on-the-ground who make trash pickup happen everyday!
Without further ado, here is our timeline!
Payment Timeline for Adams Sanitation Customers
15th of the month before a bill is due – This is when we send out our bills to our customers, which are due on the first of the following month. So, if a bill comes to your email on the 15th of April, it would be due on the 1st of May.
3rd of the month the bill is due – At this point, the bill is two days past due – we will send out a reminder that the bill will be late as of the fifth of the month via text message and email.
5th of the month: last day to pay before a late fee is applied – All payments made before 11:59 PM on the fifth will be considered on time.
6th of the month: Late fee is applied and reminder is sent out – At 12:00 AM on the sixth, the bill is officially late, and a late fee of $4.50 is applied to the account that is late. We will send out another text and email to the customers who are officially late on the sixth of the month letting them know their bill now has a late fee attached to their payment.
7th of the month – another reminder – We will send out another reminder to the people who have missed payment via text and email. This reminder will let people know that we will suspend service to their home and add a $10 suspension fee to their account if the account is not settled by the 10th of the month.
10th of the month : Account is officially suspended – If the account is not paid up by the 10th of the month, the account will be suspended and at $10 suspension fee will be added.
25th of the month: Account is cancelled – At this point, the account with Adams Sanitation will be officially cancelled. Should the customer want to start service with us again, they will have to re-pay a cart delivery fee, submit another deposit and pay a previous cancellation fee of $10.50.
Christopher Saul is the Chief Marketing Officer for Adams Sanitation. When he isn’t slinging hot garbage from the keyboard – he is spending time with his family. He also likes to watch his SMU Mustangs play football and basketball.
https://adamssanitation.com/wp-content/uploads/2023/03/Automatic.mp4 Not every day you get to visit a daycare with a trash truck. Our Customer Service Manager, Nat Mize, gave a short presentation to a group of three and four year olds at the Early Learning Coalition in Gulf Breeze in March. (She’s been talking about it for the better part of two weeks – she was just as excited as the kiddos she talked to about recycling and landfills!) These kids were prepared. Like super prepared. When we (Facebook guy Christopher went to take photos and video) showed up – the kids had created a cardboard recycling truck with our logo on the side – complete with wheels and everything! Nat talked to the kids about the importance of reducing the materials we use when we can, re-using and repurposing the other things we use, and recycling what we can. We even got to take them on a virtual drone tour of the Santa Rosa County landfill in East Milton! The kids learned about how much trash we make on a daily basis (about ten pounds per person!) and how we get it to the landfill! The kids listen while Adams Sanitation Customer Service Manager Nat Mize teaches them about recycling and landfills. The kids of Mrs. Bri’s class smile in front of a Adams Sanitation Baby Garbage Truck! Trash Q and A The kids then asked questions about all sorts of things – they were pretty curious about the trash world! Here’s just a little sample of what they asked: Do trash workers get used to the smell? Yes, they do. There are some people who try the job and realize it is a dealbreaker (it does smell bad, after all) – but most of the trash truck drivers and their helpers (called jumpers) get used to the smell after a couple of days. Did you always want to work at a trash company? The short answer is no! Most of the members of the Adams Sanitaiton team are in the trash industry as their second or even third industry! But that diverse experiential background means we have really good ideas and opinions on making the industry even better! Where does the trash go? Our trash in Santa Rosa County goes to the Santa Rosa County Lanfill 99.99% of the time. Every once in a while – trash from Adams Sanitation ends up at the Baker Transfer station next door in Okaloosa County. What should the French National Government do about the waste workers strike that’s taken place for more than a week now? We’re kidding, they didn’t ask that one. Honestly, we’d be in a pinch if they did! Do you pick up the trash and recycling together? A lot of adults ask us this one, too! We do not pick up the trash and recycling together. Furthermore, our recycling goes to the recycling sorting station in northern Escambia County. After that – we took the kids out for the best part – seeing an actual (mini) trash truck (that we cleaned thoroughly)! The kids response was great! They loved the trash truck, listened well and had a good time learning about what we do! We had a great time and hope they did, too! Nat goes for a ride in Adams Sanitation’s newest trash truck – supplied by the kids at the Early Learning Coalition
Dump Fees Are Up – Here’s What That Means For Your Trash Bill Bottom line up front: Santa Rosa County has voted to increase the cost of dumping trash at the county landfill, which will result in a slight increase in trash service costs. However, Adams Sanitation will not raise rates until their annual increase next year, and the Santa Rosa County landfill is still significantly less expensive than neighboring counties. The increase will cost Adams Sanitation approximately $6,000 per month, but they plan to absorb the cost this year without raising customer rates. Santa Rosa County’s commissioners took a 3-1 vote to raise the cost of dumping trash at the county landfill in February, which means we will all have to end up paying a little bit more to get trash service or to run a trash business. But there are some critical takeaways from the decision we want you to know about: 🙅 Adams Sanitation will NOT raise your trash rates over this until our annual increase subsequent January 💰It will cost us about $6,000 per month MORE to dump trash every month 💵 The Santa Rosa County Landfill is still significantly LESS EXPENSIVE than taking trash to our disposal facilities in neighboring counties. 🗣️ Tell your friends and neighbors about our excellent service! The more people who sign up with us, the more we can spread costs and keep your rates down! A sky view above the Santa Rosa County Landfill in East Milton. No rate increase right now for Adams Sanitation Customers. Last year, we had to raise rates mid-year due to a doubling of diesel costs. At the same time, this increase in dump fees is not put-us-out-of-business-if-we-don’t-raise-rates bad. We are going to absorb the costs this year. Our team has already had several meetings to determine how we will do that, but it’s been made clear it won’t be through raising your monthly rate. The total cost for this increase is about 50 cents per customer and household per month and may impact our rate calculator next year. What this costs us The good news is that we can absorb the cost of the increased dump fees for the year. The bad news is that the increased cost will work out to about $50,000 this year alone – a lot of money for a small business like ours to absorb. The Santa Rosa County landfill is significantly less expensive than everyone else’s When we heard we were about to receive a bill of an extra $50,000 from the county, we did what any other red-blooded American would do when faced with a stressful situation – we shopped and price compared. Believe me when I tell you, despite the price increase, we still have it pretty good in Santa Rosa County. Over in Okaloosa County, the cost to dump the same ton of trash is $75. To take our trash over there, we’d need to charge about an additional $6 per month plus the cost of diesel and labor. That stuff adds up quickly – and we’d soon be forced to charge exorbitant rates just to come and get your trash. To the west, the Perdido Landfill charges $45.06 per ton, currently $3.00 more per ton than in Santa Rosa County – only six months more. But once you add in the $52 for diesel and $50+ for labor costs, you’re looking at another pretty steep price hike for the same service. While we’re not thrilled about losing money to this price increase, it could be a lot worse – so, a little bit of a silver lining there. What can be done to keep costs down? The good news is that some factors are keeping our costs down this year! Diesel prices have dropped some as we have matured as a business. We have been able to keep people around longer term at Adams Sanitation – which means we are running more efficiently. Our labor costs have dropped a bit because we are not constantly looking for new employees, burning them out with overtime, or paying more for overtime work (yay!). We are also growing! More and more people are signing up daily to get the best trash service in town! That means we can increase our routes’ density- making us more efficient. The more efficient we are, the lower we can keep our prices while still paying decent wages for a (very) hard day of work and making a fair profit. We still need help, though. If you feel that we’ve earned it – tell your friends, coworkers, neighbors, and family about the high level of service you get from Adams Sanitation. The more people we get to serve, the better off our customers, our local employees, and our small business!